Privacy policy

Privacy Policies

Turbo Auto Salvage values the trust our customers place in us and is committed to safeguarding personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, sales process, customer inquiries, and related services.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect information that identifies you, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Vehicle information provided for parts inquiries
• Payment information (processed securely through third-party payment providers)

Non-Personal Information

We may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited
• Referring websites
• Date and time of visits

How We Use Your Information

We use collected information to:

• Process and fulfill orders
• Provide quotes and customer support
• Communicate order confirmations and shipping updates
• Verify vehicle and part compatibility
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Send promotional communications when permitted by law

Information Sharing

Turbo Auto Salvage does not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers as necessary to operate our business, including:

• Payment processors
• Shipping and freight carriers
• Warranty and return service providers
• Technology and website service providers
• Government authorities or legal entities when required by law

These third parties receive only the information necessary to perform their services.

Order Verification and Fraud Prevention

Turbo Auto Salvage is committed to protecting our customers and preventing fraudulent transactions.

For orders totaling $3,000 or more, additional verification may be required before an order can be processed or shipped. Customers may be asked to provide:

• A copy or photograph of a valid government-issued driver's license or identification card.
• A photograph of the credit card used for the purchase, showing only the cardholder's name and the last four digits of the card number. Customers may cover the middle digits and security code for security purposes.

The information provided will be used solely for identity verification and fraud prevention purposes.

Orders requiring verification will be placed on hold until the requested documentation has been received and reviewed by Turbo Auto Salvage. Failure to provide the requested documentation may result in order delays, cancellation of the order, or a refund of the payment at our discretion.

 Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed 100% secure.

Marketing Communications

From time to time, Turbo Auto Salvage may send promotional emails, special offers, or service updates. You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages or by contacting us directly.

Children's Privacy

Our website and services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 18.

Your Rights

You may request the following:

• Access your personal information
• Correct inaccurate information
• Update your contact information
• Request deletion of personal information where permitted by law

To submit a request, please contact us using the information below.

Contact Information

Turbo Auto Salvage

Address: 407 E Ayre St #1537, Wilmington, DE 19804 United States

Phone: (302) 464-8960

Email: Support@turboautosalvage.com

Changes to This Privacy Policy

Turbo Auto Salvage reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website and services after changes are posted constitutes acceptance of the revised Privacy Policy.